01Scope and clinical services
These Terms govern the HaadMD website, patient portal, educational resources, and associated digital services. Haad MD Inc administers the HaadMD brand and programs. The legal practice responsible for your medical care, the treating clinician, and the entity charging you will be identified in your enrollment documents. In these Terms, HaadMD, we, and us refer to the responsible entity for the service involved.
Public resources provide general information. Individual clinical services may include the Longevity Assessment, Executive Concierge, and 90 Day Metabolic Reset. Depending on the program selected, services may include physician consultations, laboratory review, the HaadMD Longevity Score, Health Blueprint reports, meal plans, exercise plans, educational guides, progress tracking, and scheduled feedback. Your signed enrollment summary identifies what you purchase, the service period, fees, included services, and any exclusions.
By affirmatively accepting these Terms when creating an account or enrolling, you agree to them. We provide a copy you can retain. Clinical consent, financial authorization, recurring billing authorization, the Notice of Privacy Practices acknowledgment, and optional permissions are separate where required. Visiting the website or submitting an application does not authorize a charge.
Mandatory law controls. Your signed program agreement and applicable state addendum control program scope and financial terms if they conflict with general website language. The Notice of Privacy Practices governs protected medical information as applicable. A later website edit does not remove a purchased benefit, create a new recurring charge, or replace a consent that the law requires us to obtain separately.
02Eligibility and the clinical relationship
Our programs are intended for adults age 18 or older who can provide informed consent, or whose legally authorized representative can act for them. Enrollment is subject to clinical suitability, clinician availability, and legal authorization to provide the requested services where you are physically located. Applying, purchasing, or receiving portal access does not guarantee acceptance for every treatment or a prescription.
Simply viewing public information, applying, or booking a general discovery call does not by itself establish a clinician and patient relationship. A clinical relationship and associated duties may arise when a clinician accepts responsibility for providing individualized medical care under applicable law. These Terms do not negate a relationship or duty that has actually arisen.
Clinical services are provided by an appropriately licensed physician within the healthcare system identified during enrollment. A program purchase does not guarantee visits with Dr. Haad Mahmood personally. We identify your treating clinician and explain any necessary coverage or transition.
Provide accurate identity, contact, health, and location information. Tell us about travel, relocation, new symptoms, injuries, medication changes, allergies, and other circumstances relevant to your care. Services may require local testing, an in person examination, or referral. Calling a service coaching does not permit medical care where the clinician lacks required authorization.
03Emergencies and communications
HaadMD does not provide emergency services. Call 911 or go to the nearest emergency department for a medical emergency. Portal messages, dietary or exercise logs, uploaded reports, and weekly check-ins are not continuously monitored and must not be used to request emergency care.
Your enrollment summary states routine support hours, the expected response interval, how weekly feedback is handled, and the contact route for concerns that need earlier attention. Routine messaging does not include unlimited consultations or guarantee immediate physician review. Additional visits may be required and will be billed only under the disclosed terms. These communication limits do not remove our responsibilities for information and clinical concerns we receive.
04Accounts and information accuracy
Keep your login credentials confidential, use a unique password and available security features, and promptly report suspected unauthorized access to support@haadmd.com. Use only your own account unless a properly authorized representative has approved access. You are responsible for your authorized activity and reasonable account precautions, but not automatically for activity caused by our security failures or another person's unauthorized conduct.
Upload information you are entitled to provide. We may use automated tools to extract laboratory data, calculate scores, organize information, and prepare draft materials. Extraction, conversion, transcription, and calculations can contain errors. Alert us if a report, identity, collection date, unit, result, or instruction appears incorrect. Clinically material decisions require appropriate professional review; patients are not responsible for independently validating our systems.
The Longevity Score summarizes selected available laboratory inputs. A high score does not rule out disease, predict lifespan, or replace a clinical assessment. Missing tests, assay differences, collection conditions, treatment context, and changes in methodology may affect comparisons. Underlying results and relevant limitations should be considered with your clinician. A score is not a promise of health or an instruction to change treatment.
05Fees cancellation and refunds
Before you authorize payment, your enrollment summary identifies the total price, payment dates, program term, included clinical services, laboratory and collection charges, and any other mandatory charges. Optional additional services require your authorization. We do not guarantee insurance reimbursement or eligibility for tax favored payment accounts. Applicable rights to a Good Faith Estimate and to dispute a medical bill remain available.
The Longevity Assessment is a one time service. The 90 Day Metabolic Reset is a fixed term program and does not automatically become a recurring membership. Executive Concierge renews automatically only if the actual renewal amount, billing interval, cancellation method, and other material terms are disclosed and you separately authorize recurring billing. An installment arrangement for a fixed total price is different from a cancelable monthly membership and must be described accurately.
You may stop a future automatic renewal through the cancellation option identified in your enrollment documents or by emailing support@haadmd.com. We honor the date we receive a valid cancellation request and provide confirmation. We do not require a discovery call, explanation, or retention conversation to cancel. Applicable reminders, notices of changes, and termination rights are provided. Cancellation of renewal and withdrawal from clinical treatment are separate actions. We process an identifiable request to cancel future renewal when received. Clarifying whether you also intend to end clinical care will not delay cancellation of future renewal charges.
NO DISCRETIONARY REFUNDS. Except for the exceptions below and rights that cannot lawfully be waived, fees for services already provided and amounts lawfully earned under your signed enrollment agreement are final and nonrefundable. We do not provide discretionary refunds solely because you choose not to use services that remain available as agreed, do not follow your plan, do not submit feedback, or do not achieve a desired result.
This policy does not limit refunds required by law, return of unearned prepaid fees where required, correction of duplicate or erroneous charges, or refunds for the portion of agreed services we decline or are unable to provide. If enrollment is declined before services begin, the program payment is returned except for a separately disclosed and authorized service already completed or lawful noncancelable third party expense actually incurred. If care must stop, we account for completed services, lawful charges, and any remaining prepaid amount under the applicable agreement and law.
Providing a login, downloadable guide, or initial plan does not by itself make an entire future clinical service term earned. Any allocation of prepaid fees and any permitted charge upon withdrawal must be disclosed before payment and comply with the applicable state addendum. You retain the right to stop treatment, revoke consent for future services, dispute a charge lawfully, and obtain your records.
A separately disclosed appointment cancellation policy may apply to missed or late canceled visits. No undisclosed fee or forfeiture is imposed through these Terms. Ending payment authorization does not automatically eliminate a valid existing payment obligation, and ending a program does not authorize further renewal charges.
06Program participation
When your program includes dietary planning, exercise choices, or weekly feedback, the signed program agreement and enrollment summary describe those services. Follow the current plan and disclose relevant health conditions, medications, injuries, allergies, dietary restrictions, pregnancy or breastfeeding, and material changes. You may decline a recommendation or stop an activity; participation does not transfer the clinician's professional responsibilities to you.
Meal plans, nutrient targets, grocery lists, and food substitutions are planning tools that must reflect your needs and restrictions. Disclose food allergies, intolerances, and eating disorder history. Check actual ingredients and preparation for allergens; a suggested substitution does not guarantee that a meal or product is allergen free. Changes in food intake or weight can affect glucose, blood pressure, hydration, and medication needs. Report concerning symptoms and obtain clinical direction about medication changes.
Exercise choices and progression must account for your ability, injuries, equipment, and clinical restrictions. Exercise can cause strains, falls, overexertion, and serious medical events. Use suitable equipment and loads. Do not sacrifice technique or continue through concerning symptoms to reach fatigue or complete repetitions. Stop and seek appropriate help for chest discomfort, fainting, severe or unusual shortness of breath, new weakness, or severe pain. Call 911 for an emergency. Static guides cannot observe your technique, check equipment, or provide a spotter. Stop and ask for clarification if an illustration or instruction appears incorrect or unclear.
Weekly check-ins may collect meal and workout completion, preferences, progress, and comments. Your enrollment summary identifies the reviewer and role, feedback interval, and physician review schedule. Weekly accountability does not necessarily include a weekly physician appointment or physician revision of your plan.
Preference substitutions may use approved choices within your current plan. Material clinical changes and concerns involving symptoms, injury, medication, pregnancy, allergies, or other contraindications require appropriate human review. An automated acknowledgment or changed selection does not mean a physician reviewed it. A routine substitution is not medical clearance after injury. Use the designated clinical contact route for health concerns; do not leave an urgent issue only in a food preference comment or workout log. These channels are not continuously monitored, and the practice retains its responsibilities for information it receives.
07Acceptable use
- Use the services lawfully and accurately; do not impersonate someone or knowingly submit another person's records as your own.
- Do not access another patient's information, share account credentials, upload malicious software, disrupt operations, or circumvent access controls.
- Do not scrape, extract, redistribute, or commercially exploit protected resources without permission.
- Do not unlawfully reverse engineer or extract nonpublic code or confidential scoring logic. These restrictions do not prevent activity that applicable law expressly permits.
08Intellectual property and personal use
HaadMD and its licensors retain their respective rights in original text, protectable illustrations and designs, compilations, software, report templates, educational guides, branding, and other protected material. Nonpublic source code, scoring methodology, internal decision rules, and business information may also be protected as confidential information or trade secrets to the extent recognized by law. These rights include copyright in original protectable material and applicable trademark and trade secret rights. Protected proprietary program materials may include original meal and exercise guides, grocery list and workout templates, weekly feedback materials, and the original design and content of the Health Blueprint and portal.
We grant you a limited, nonexclusive license to use materials provided to you for your own care and personal education. You may retain permitted personal copies and share your own reports and care instructions with treating professionals, caregivers, or others as permitted by law. Retaining a copy does not extend ongoing clinical services or make an old plan appropriate after your circumstances change.
Without written permission, you may not resell, republish, commercially distribute, or commercially exploit protected materials, remove ownership notices from copies distributed to others, or use our branding to imply an affiliation. We do not claim exclusive rights in general medical knowledge, scientific facts, ordinary exercises, ingredients, general nutrition concepts, or other unprotectable material.
These terms do not claim ownership of your health information, restrict access to your medical records, prevent you from discussing your own care, prohibit lawful reviews or complaints, or prevent disclosures to your clinicians, legal advisers, regulators, or a court. Providing your information gives us the permission needed to deliver authorized services and handle it lawfully, not a general license to advertise with it or train unrelated models.
09Responsibility and limitations
Public educational content and website availability cannot be guaranteed to be uninterrupted or free from technical errors. We do not guarantee particular health, weight, hormone, performance, or longevity outcomes. These statements do not change the professional standard of care for clinical services or excuse failure to provide a purchased service.
To the extent applicable law permits, we exclude liability for indirect or consequential losses arising solely from use of public website content or ordinary technology interruptions. This limitation does not apply to professional negligence, bodily injury caused by negligent clinical services, fraud, gross negligence, willful misconduct, duties to protect health information that cannot lawfully be limited, or any nonwaivable right or remedy. No program fee is a contractual cap on liability for medical malpractice.
Independent laboratories, pharmacies, facilities, and other clinicians have their own professional responsibilities. We remain responsible for our own selection, instructions, coordination, clinical decisions, and other duties as required by law. A link or outside vendor does not remove our obligations concerning information we disclose.
10Suspension termination and records
We may restrict account functions for a material security or misuse concern and may end program participation for lawful reasons, subject to appropriate notice, continuity of care, and applicable refund requirements. Clinical termination is handled by the responsible practice. We do not abruptly abandon a patient or use a billing dispute to prevent legally required record access.
Program resources may cease to be available after the disclosed access period. You may still request records through the practice. Account closure does not delete records we must retain, and your clinical information is not forfeited because a membership ends.
11Updates and contact
We may revise these Terms prospectively. We identify the effective date, provide notice of material changes, and obtain new agreement when required. New financial obligations, material changes to a purchased program, and permissions requiring consent will not be created solely by posting an update or treating continued browsing as consent. If a provision is unenforceable, the remaining lawful provisions continue to apply.
Questions, cancellations, and account concerns: support@haadmd.com. Haad MD Inc administers the HaadMD brand and programs. The responsible clinical practice, payee, and clinical contact information are identified in your enrollment documents. Privacy matters are handled under the Privacy Policy and Notice of Privacy Practices.